Your digital license is added to your account after payment.

1. Seller/supplier and contact

Ai Foto Pro is offered under the brand MG Work Studio & Medya Ajans. The full trade name of the seller/supplier, tax/invoice information, purchased package, price excluding VAT, applicable VAT and payment method are shown in the customer-specific offer, order summary and invoice.

2. Order and preliminary information

The purchase request is received via contact form, e-mail, telephone or authorized sales channel. Before payment is requested, at least the following information is transmitted via permanent data storage: package/modules, license period and number of devices, system requirement, price excluding VAT, total to be paid including applicable VAT and tax, additional fees, payment method, delivery/activation period, support scope, right of withdrawal and exception, complaint/application channels.

When the customer confirms the order, this policy and the quotation/order summary sent Terms of Use becomes part of the contract.

3. Electronic delivery and activation

1. Payment is verified and an invoice/order record is created.
2. The selected package is defined by the period and number of devices specified in the customer account.
3. macOS/Windows installation link and login/installation information are provided to the customer.
4. The license is activated after account login in the application and online verification.

Providing the download link, assigning the license to the account or sending the key/access information is considered electronic delivery. If delivery is not possible within the promised time, the user is informed and the refund/termination rights required by the legislation are applied.

4. Withdrawal and return policy

Before purchasing approval, the customer; the digital nature of the product clearly indicates that the right of withdrawal cannot be exercised upon delivery and that activation/performance is requested to begin. The transaction is completed provided that the customer sees this preliminary information and requests the start of digital execution.

Situations that can be considered for return/cancellation

• If the license has not yet been assigned to the account, the download/access information has not been delivered and the performance has not started;
• If repeated or incorrect collections have been made for the same order;
• If the provider cannot make the delivery and performance becomes impossible;
• In cases where defective goods/services or other mandatory rights arise by law.

Consumer-specific withdrawal provisions may not apply to purchases made for professional purposes as a business/merchant; however, special offer/contract and mandatory provisions are reserved.

5. Defective service and technical problems

The “no returns” rule does not eliminate the rights to defective goods/services that cannot be removed by law. If the license is not identified, the package is opened contrary to the written offer, or there is a verified installation/activation error on the supported system, free diagnosis, correction, re-delivery or appropriate update will be provided first. If the problem cannot be resolved within a reasonable time, price reduction, withdrawal from the contract/refund or other optional rights are evaluated in accordance with the applicable legislation.

The user's failure to meet the system requirements, unsupported/unauthorized modified operating system, third-party security software, internet outage or license circumvention attempt are not considered shameful on their own.

6. Renewal, upgrade and downgrade

If the license is not automatically renewed, no payment is taken at the end of the period; the renewal is also approved. If automatic renewal is offered, the price, term, and cancellation method are also clearly displayed. Package upgrades are unlocked after administrator approval. Demotion applies at the end of the current period or in accordance with written agreement; it does not entitle you to a retroactive partial refund for modules paid/delivered in the previous period.

7. Cancellation, refund and complaint application

In your request, include your account email, order/invoice number, payment date, package and reason for the request. For security reasons, do not send the entire payment card or your account password. Applications are recorded and responded to within the periods specified in the applicable legislation.

Consumers may apply to the Consumer Arbitration Committee or Consumer Court within the framework of legal monetary limits and duty rules. Commercial users' contractual application and lawsuit rights are reserved.